Survey finds the US Navy is difficult to do business with
Photo: (01.16.2018) Rear Adm. Duke Heinz, Commander of Naval Supply Systems Command Weapon Systems Support (NAVSUP WSS) (second from left), and Vice Commander, Lynn Kohl, (far left), join with NAVSUP WSS staff for a Strategic Industry Engagement with defense contractor executives. Evolving the strategic engagement concept, NAVSUP WSS has created a Strategic Supplier Management initiative to focus on real, business focused, readiness-based conversations with the intent to develop meaningful, long-term partnerships with industry to drive change toward naval readiness. (U.S. Navy photo by Madeline Klebe, NAVSUP WSS/Released)
A recent survey of the defense industry has shown that many manufacturers are rather dissatisfied with the US Navy.
The National Defense Industrial Association and Michigan State University conducted a survey last October to examine the perception of industry partners working with the service.
Fifty-six percent of the 1,226 responses were from executives who were currently or had formerly worked with the Navy, and the majority were rather dissatisfied.
“Those who have never been suppliers to the Navy had consistently higher expectations of what was expected from the relationship,” said Steven Melnyk, professor of operations and supply chain management at Michigan State.
According to National Defense, Melnyk noted that when the supply base shrunk on a federal level in years past, confidence also fell.
“That is a major concern to most companies because when your supply base shrinks … you’re concerned about the people you’re losing,” he said.
The Navy was surprisingly open to the feedback, and is making changes in order to regain industry confidence.
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